Most contractors either give you a few names of satisfied customers for you to call in your spare time or they have a few quotes that they offer up. Ok, so every company that’s been around for a while has at least a few people they’ve managed to please, right?

We’ve gone a step further with our Diamond Certification — 97% of our customers would work with us again and over 50% rated us a perfect 10! You can read more data here or peruse the comments below.

The following are a selection of verbatim customer responses from research that American Ratings Corporation conducted. Customers’ last names have been initialized for privacy.

  • One of the many difficulties of being a property manager is that we have to be experts in a wide variety of fields and so I always feel really fortunate when I have a vendor like Black Diamond Paving who smoothly handles every facet of my paving needs.

    Each time I have worked with Black Diamond, they have taken a big load off of my mind by managing every step of the process. Some of the reasons that I continue to use Black Diamond are: their professionalism towards me and all of my customers has always been exemplary; they are always organized and prepared for every job that I’ve hired them for (and some of them have been very involved); they take great pride in their work; the level of detail in their proposals and site plans are more in-depth than any other company; they are one of the most conscientious contractors I’ve ever used; the quality of Black Diamond’s work is always above-standard; they correctly place an emphasis on long-term value; and for their pleasant demeanor and flexibility in dealing with demanding tenants and clients.

    I truly appreciate the value that Black Diamond has added to my properties.

  • In the many years we’ve worked with Black Diamond Paving, we’ve always found them to be professional, competitive and often creative when putting together quality projects in a tightly budgeted parameter. We solicit their bids and advice in all of the centers we own, manage and operate and often refer them on to our landlords as well.

  • The crew has been exceptional. Black Diamond has the invaluable ability to work with difficult tenants on a retail property and smooth out any sticky situations. It’s difficult when you interrupt someone’s business—like when there is a Taco Bell and Carl’s Jr. where the drive through areas need to be worked on. They go out of their way to work with the tenant’s special circumstances. Carl’s Jr. was up in arms…their livelihood comes from their lunch business. Black Diamond had to be really creative with how they staged the paving around the restaurant. They wanted them to be able to operate their business and they made it happen. They were able to get in and out before prime lunchtime came. Without some foresight, we would have had angry tenants.

    I think their pricing has been exceedingly fair and competitive. I think it’s a great company; I wouldn’t even do a job without having them bid it.

  • The Board of Directors of the Heather Farms Homeowners Association would like to take this opportunity to express our appreciation for the very positive experience the Association had during the recent repaving of the streets in our community by Black Diamond Paving.

    A project of this magnitude could have created considerable disruption and a great deal of inconvenience for the 140 residences that were affected. We are very pleased that the project was completed with minimal disturbance.

    The credit for this must go to you and your crews, who from the beginning, showed a concern for the project, the finished product, and the impact on the community and its residents. Your meticulous planning and management of details ensured that the project began and ended when you said it would. Your communications with the residents kept everyone informed along the way, and your cooperation with other vendors who service and maintain our community was appreciated. Best of all, project costs came in at or below the proposed amounts, and the finished product has added to the value of our properties and will be an asset to our community for many years to come.

    Again, thank you for your professional management of the project and the quality of the work you provided. We look forward to working with you in the future.

  • This is a letter of appreciation and commendation to you and your field crew for the superb job done at Sand Dollar Beach. The quality of work speaks for itself. The Board of Directors at its meeting requested that I pass along their total satisfaction with the outcome of the project.

    In addition I would like to thank you and your staff; the level of help and cooperation I receiving was outstanding. It was really a pleasure working with you and your field crew. Next time we reseal our roads I’ll be back in touch.

  • Thank you so much for doing such a great job for me and the associations I manage. Your team works very efficiently and maintains a clean project site. I always enjoy a Black Diamond Paving project because I don’t have to project manage it, Black Diamond does that for me!

    Your professionalism, attention to detail and great service will keep me coming back.

  • I want to say ‘thank you’ for the great work you guys did on our street. I received many compliments from the neighbors stating how great our street looks and how friendly and professional your workers were. I can’t thank you enough for making this is pleasant experience. I have no doubt about using Black Diamond again as this has been a positive experience for all of us. Thanks again for everything.

  • On behalf of The Homestead Park Homeowner’s Association, I would like to thank you for the wonderful resurfacing work that you performed for our complex. Not only is it beautiful, but according to the subcontractor who painted the parking stripes and curbs, it should last a long time as you evidently had to do a good portion of the job by hand.

    Thanks so much for all the helpful check lists provided to our property manager concerning things like turning off the sprinklers, moving dumpsters and recycle bins, arranging a towing company, and making alternative parking arrangements. We would have not been as prepared if it were not for this list.

    We will gladly recommend your company to anyone or any association desiring paving services.

  • Your crews were on time, friendly, knowledgeable and professional. I have heard nothing but compliments from the homeowners about the work done here by the crew, even from the people who mostly complain. The complex looks wonderful.

  • Black Diamond Paving and Kris Karr are wonderful to work with. This company goes beyond what other asphalt companies have done in the communities that I manage. Their communication skills are impeccable. They make an enormous difference with their ability to effectively communicate with the residents of the community. They take many extra steps to ensure that each resident is made aware when they are expected to move their vehicles or have minimal access into the community. The communication makes a huge difference.

    They truly leave no stone unturned. They have been a pleasure to work with.

  • I have used Black Diamond Paving for over three years now and have not been disappointed yet! The proposals are received on a very timely basis and are very detailed and competitive. The communication prior to the job being performed is excellent and the crews are courteous and helpful during the project. I particularly like the sealing product they use as it looks great long after the job is completed.

    I would absolutely recommend Black Diamond Paving to any manager who wants solid performance with respect to their paving work.

  • “When I was brand-new to the property management business several years ago and faced with my first “Cut, Patch and Seal” job, I asked around the office about asphalt contractors. Black Diamond came up more than any other, but I needed three proposals, so I called BD and two others that had been mentioned as doing good work. I asked for bids without specifying a scope of work; so of course I got three wildly different proposals. I called BD about theirs, because it was very detailed and contained some patching that was not called out on the other two. They offered to meet me at the site, go over each area, and explain the thought process. By the time we completed that exercise, I was sold on the company. The Board did award them the job, and it went off without a hitch. Since then I have asked them several times for advice on pricing future work for different Associations’ Reserve Studies, and have always been impressed with their willingness to help me plan when there is no immediate chance of compensation. They have done several jobs for me now; their notification procedures keep me from getting any angry phone calls, and the follow through after the job is first rate. They honestly are everything I look for in a vendor– quick to respond, thoughtful in their approach, willing to work with me on all of the details, and competitive in their pricing!”

  • “I highly recommend the paving services of Black Diamond Paving. Their knowledge of the product and process, along with their attention to detail was reassuring. What really stood out to us was their understanding and concern for the Homeowners, the Board of Directors, and even Management. Alex Sarandinaki managed our paving projects with the utmost professionalism and care.

    The Association that Black Diamond Paving worked with me on had many…many asphalt and concrete issues. In the past we were swindled into some easy fixes which not only cost the Association more money to fix, but were a major headache for residents and also in violation of multiple codes. Alex met me onsite and we carefully and meticulously walked the entire property; looking at every angle of pavement and discussing at length what the best and most cost effective solutions would be. He made me realize that there is more to paving then just throwing some asphalt on the ground. Black Diamond Paving understood our concerns for budgeting the property and worked with us to develop the best payment plan. The project was completed without any hiccups or complaints and the property looks amazing; SUCCESS!

    I feel confident in recommending Black Diamond Paving. Alex and his team were not only efficient, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.”

  • “Working with Black Diamond Paving has proven to be very successful for my clients. Their efficient notification process, level of professionalism, high standard for quality of work, and established reliability are all critical factors in dealing with Homeowners Associations. The projects I’ve had with BDP exceeded my Boards’ expectations, and all were done in the same well-organized fashion, from start to finish to follow-up.”

  • It is my pleasure to give Alex and Black Diamond Paving an enthusiastic thumbs-up. Alex and I have worked on several paving projects together, as have my fellow managers here at WPM, and I am happy to refer him to you. One of Alex’s many talents is working and communicating with homeowners, which, to me, is probably the most important part of working with a contractor. He always gave clear, concise information and he even put his cell phone number on notices so homeowners could call him directly instead of me. At one association Alex went door to door trying to find the owner of a vehicle that was about to be towed, which I consider way over and above the call of duty. Another example of Alex going over and above occurred when a small association of mine was being paved and he discovered the equivalent of a sink hole under the parking area. This HOA was strapped for cash and this additional expense was going to cause them to special assess the membership for the unforeseen expense. However, because Alex crunched and re-crunched the numbers with contacts of his, he saved the association several thousand dollars in repairs. He was truly an advocate for the association. Alex was always prompt, knowledgeable about his product, and worked overtime on many occasions—which always made me look good to my board members. Black Diamond didn’t always come in as the cheapest bid, but their attention to detail and the company’s willingness to make right any issues (and there are always some issues) made them worth every penny.”

  • Their scheduling is precise. The people that they hire are well-rounded and don’t look shabby in their work outfit. Their staff has good dialogue skills. Dialogue is very important to me.

  • They are easy to deal with and the quality of their work is as good as it gets. During the past 12 years, I have used several asphalt companies but they are the best. They clean up and their prices are good. They don’t charge less than some other companies, but their quality is better than most.

  • The quality is exceptional compared to the rest of the world. It was great from start to finish. The pricing was reasonable, accurate and correct.

  • Basically the customer service, reliability and completion of the project as planned, everything was on budget and they met all of my expectations.

  • I like their punctuality and professionalism. They are just a great company.