We’re Diamond Certified. But What Does That Mean?

(Hint: It’s Good)

2022 marks the 15th consecutive year Black Diamond Paving has been Diamond Certified. But while that Diamond Certification means everything inside of our industry, people are still learning about this honor outside of it. Having earned “Highest in Quality and Helpful Expertise” by Diamond Certified 15 times in a row is a huge deal…and we’ll tell you why.

What is “Diamond Certified?”

Let’s say your retail location is putting in a new parking lot. You know it’s a huge investment and want to make sure you get this project right. So, you start clicking around online, vetting a bunch of companies, and trying to find the perfect fit for your needs and budget. But that’s where it starts to get tricky. Every company sings their own praises. Wouldn’t it be nice to hear from an independent third party that has no stakes in the game? That’s where Diamond Certified comes in.

Diamond Certified vets these companies for you. They start by reaching out to former clients, walking them through a detailed survey, and scoring the results. Then they give their seal of approval to only the highest of all performers. 

To put it simply, the Diamond Certified rating goes to the best of the best. And we’re proud to say we’ve been a part of that elite group for 15 consecutive years. Since 2008, there has not been a single year when we’ve NOT been at the top!

The Diamond Certified Methodology

Reviews and testimonials can be great—and we’re extremely proud of ours. But you have to wonder if other companies are buying reviews or otherwise gaming the system. Diamond Certified has solved that problem, which is why their seal of approval is so prestigious. They survey a large, random sample of actual, real-life customers and keep the responses completely anonymous. So if you’re looking for an honest and accurate view of a company before you sign a contract with them, Diamond Certified gives you an unbiased sense of the big-picture. 

Diamond Certified by the Numbers

Diamond Certified looks at a ton of customer-satisfaction metrics. Then they honor the companies that score 90 or above out of a possible 100. In other words, they only vouch for the very best. 

How’d our numbers turn out? We’re glad you asked. 

  • 98% of our customers said they’d work with us again. 
  • 99% said we gave helpful expertise.
  • Over half rated us a perfect 10 out of 10. 
  • 100% of our moms said that we remembered to send a birthday card. 

Black Diamond’s Winning Recipe

Our customers are consistently satisfied because we put every single project through a consistent process. And it all starts with listening. We know every project is different, and before we get started we make sure to gain a full understanding of yours. After that, we assess your current situation and recommend a plan that maximizes your ROI. Finally, we come in and flat-out execute. 

It’s a process we call The Diamond Standard. It’s a process that has led to our decade-and-a-half-long streak as a Diamond Certified company. And it’s the same award-winning process we’ll use for you. 

Contact us today for the best service, quality, and helpful expertise in the paving and concrete industry!

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